Refund policy

Return & Refund Policy

At ITSCHRISTMAS, your satisfaction matters to us. We want you to love every purchase you make. If something isn’t right, we’re here to help.

1. Return Eligibility

If you are not completely satisfied with your purchase, you may request a return, subject to the following conditions:

  • Items must be unused and in their original condition.
  • Items must be returned with their original packaging and accessories, where applicable.
  • Proof of purchase or your order number must be provided.

Please contact us before sending any item back to ensure your return is properly arranged.

2. Return Period

You must contact us within 30 days of receiving your order to request a return.

This policy does not limit any mandatory consumer rights applicable in your country.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photos or videos showing the problem.

We will review your request and offer an appropriate solution, which may include a replacement or refund.

4. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

5. Return Shipping Costs

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

If an item is faulty, damaged or incorrectly supplied, we will cover reasonable return costs where required by applicable consumer law.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalised or custom-made products, except where faulty or otherwise protected by law.
  • Items that cannot be returned for hygiene reasons once unsealed, where legally permitted.
  • Items damaged through misuse or improper handling.

Nothing in this policy affects your statutory consumer rights.

7. How to Request a Return

To request a return or refund, please contact our customer support team:

WhatsApp: +44 7424 274709

Email: itschristmas.contact@gmail.com

Please include your order number and the reason for your request.

8. Contact Us

If you have any questions about our Return & Refund Policy, we’re always happy to help.

ITSCHRISTMAS
Website: https://itschrismas.store

Email: itschristmas.contact@gmail.com

WhatsApp: +44 7424 274709

Thank you for shopping with ITSCHRISTMAS!