Shipping policy

Shipping Policy

At ITSCHRISTMAS, we want to make your Christmas shopping experience as joyful and stress-free as possible. We carefully prepare every order and work hard to get your favourite festive finds delivered to your doorstep.

1. Where We Ship

We currently deliver to the following destinations:

  • United Kingdom
  • United States
  • European Union (EU)

2. Shipping & Delivery Times

Our estimated delivery time is 5–8 business days, depending on your delivery destination.

Please note that business days exclude weekends and public holidays.

Delivery times are estimates and may occasionally vary due to customs procedures, local postal services, weather conditions or other circumstances beyond our control.

3. Order Processing

Once your order has been successfully placed, it will be prepared for dispatch.

You will receive an order confirmation after completing your purchase. A shipping confirmation will be sent once your order has been dispatched.

4. Order Tracking

Once your order has been shipped, tracking information will be provided where available.

You can use your tracking details to follow your parcel’s journey until it reaches you.

5. Shipping Delays

Although we aim to deliver within the estimated timeframe, unexpected delays may occasionally occur.

If your order has not arrived within the expected delivery window, please contact our customer support team. We will be happy to assist you.

6. Incorrect Shipping Information

Please ensure that your delivery address, email address and contact details are correct when placing your order.

ITSCHRISTMAS cannot guarantee successful delivery if incorrect or incomplete shipping information is provided.

7. Contact Us

Have a question about your order or need assistance with delivery?

Our customer support team is available through the following channels:

WhatsApp: +44 7424 274709

Email: itschristmas.contact@gmail.com

You can also visit our website:

https://itschrismas.store

Thank you for shopping with ITSCHRISTMAS. We appreciate your trust and wish you a wonderful festive season!